Getting Back on Track

Last week was one of the worst weeks the photography industry has seen in a while. But this week is a time for recalibration, hope, and  getting back on track with business. I promise a follow-up post with some of the background information regarding the DRR closure once all the dust truly settles…

First, a big welcome to all our new members. We wish that we could have met under different circumstances, but that doesn’t dull our excitement to have you on board. We’ve already started to see new websites quickly emerge like Ed Terakopian’s. Not only did he get his website up, but he also set up his e-commerce to begin selling prints immediately.

THE MARKETING FUNNEL
I’m going to go blue in the face talking about the concept of the marketing funnel. But here we go again.

If you opened a clothing store, and got 100 people to visit your store per day, you might find that 10 of those people try some piece of clothing on. Of those 10, two people might end up buying what they try on. So your marketing funnel suggests a 2% conversion rate from visit to purchase.

If you want to sell 2 pieces a day, you need 100 people in your store. If you want to sell 20 pieces a day, you need 1000 people in your store. The larger the funnel, the more absolute conversions you’re going to get.

So let’s talk about your website.

You’ve spent time, money and resources to get people to your website. So remind me again why you don’t allow sales from it? Why are you bouncing people to another agency to license your images? Why are you bouncing them to a different website to purchase a print? Every time a user has to go somewhere else, you’re negatively affecting your conversion rate.

DO NOT SEND THEM SOMEWHERE ELSE.

I can’t tell you how many photographers have told me that they don’t want to add e-commerce to their site because they want to keep it “pure.” You know, for all those high-powered photo editors and art directors who are coming by every day.

The problem is that on the Internet, you can’t anticipate where people are going to come from. Sure, the art director might visit your site. But what about the photo enthusiast? What about the soccer (nay, hockey) mom? They have a wallet, and they are probably more willing to open it than the art director. It is very, very difficult and very expensive to get people to your website. Make something of it.

Andy Biggs won a BBC Wildlife Photographer award for this image. Take it.

Live, Online Training
Changing your workflow is hard enough when you’ve planned for it.  Abruptly switching to a new interface is really jarring.  We expect that people moving from DRR will feel a little lost at first.  So, we’ve got a fancy webinar package and we have at least 2 planned orientation sessions next week.  (No need to be a DRR refugee to join – all are welcome.)

• Tuesday November 4, 10:30 AM EST
• Wednesday November 5, 3:30 PM EST

Join us, and our client services experts will walk you through the basics for getting up and running with PhotoShelter.  RSVP by emailing training@photoshelter.com – please indicate the session you’d like to attend.  We’ll reply with directions on how to attend the webinar. 

New forum thread for former-DRR customers
The PhotoShelter forums are a great place to gather with other photographers, share tips on using the Personal Archive, share war stories or simply vent.  We’ve opened up a thread specifically for our new DRR converts.  Jump in and help each other out.  Find the forums here.

About the author

Allen Murabayashi
Allen is Chairman and co-founder of PhotoShelter. He is a regular contributor to the PhotoShelter blog, and he flosses daily.

1 Comment

Isaac Hernandez 11-3-2008

I am very grateful for PhotoShelter. You guys were right on and helped us DRR refugees in a flash. I haven’t slept much this weekend transferring photos, since the DRR site didn’t always work. Thanks Again, Isaac Still learning the ropes: http://pa.photoshelter.com/c/mercurypress I can’t make it to the online workshops. Any chance you will have others?

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