Comments on: 10 Ways a Photographer Can Improve Business By Trusting Their Clients

By: Allen Russell

Allen Russell — Sun, 06 Nov 2011 17:55:49 +0000

I have used “Trusted Client” on a limited basis and would like to use it more. However, one thing that I think should be kept in mind is that the statement you made regarding photographers, “The truth is, most photographers are either too disorganized, too busy, or too worried about image theft”; can be also be attributed to image buyers with the change “many photo buyers are either too disorganized, too busy, or too unworried about image theft”

So, while this is a great tool I feel caution should be used and the trust it gives seriously considered. It is not just an issue of the person you give access stealing your hi-rez but the longevity and extent of your risk if these images go into a company data-base that your individual client may not control.

By: Andy

Andy — Sat, 27 Nov 2010 19:17:30 +0000

I wish I could find a way to use this well with wedding/portrait photography.

By: Marco Secchi

Marco Secchi — Thu, 26 Aug 2010 09:53:20 +0000

Great post and very helpful ideas. “Trusted client” is a great tool! I believe as well it needs equally great statistics tools to see its full potential.

By: Greg Vaughn

Greg Vaughn — Mon, 24 May 2010 13:00:03 +0000

Trusted Client status is a great tool, from both practical and marketing/PR standpoints. I’ve been using it since joining PhotoShelter because it makes it easier for me and both quicker and easier for the client. Also I think it gives them a stroke to be considered “trusted client”. Here’s a quote from an email received today from a new client I just designated as TC: “The Trusted Client status is perfect – then I will send you a check for what I finally end up printing. Thanks so much – this is going to be beautiful!” I’d also note that this client originally asked me to send specifically sized files to their FTP site – which would have been a lot more time-consuming for me – but she is quite happy with just downloading the available sizes on PhotoShelter and doing the resizing herself as part of the production process for selected images. Caroline: download size in the Stats would be a very welcome addition.

By: Paul Cooklin

Paul Cooklin — Fri, 21 May 2010 11:44:59 +0000

Hi – reading point 10) can anyone recommend a reasonably priced keyword service? Many thanks,

By: Caroline

Caroline — Tue, 18 May 2010 13:55:32 +0000

Hi Fredrik, Just chiming in from the PhotoShelter Product dept here. There is actually a distinction made when a lo-res comp is downloaded – in this case, you’ll see type = “LORES” in your Image Statistics. We did recently make a change, but it was only in the wording (what used to be called “HI-RES” is now called “GALLERY”). If the image is downloaded as part of a gallery invite/password permission or by a Trusted Client, you’ll see type = “GALLERY”. Regardless, I can see how it would be helpful to see the size of the image that was downloaded, so I’ll see what we can do about adding that in there. Thx for the feedback! Caroline

By: Dan

Dan — Tue, 18 May 2010 08:51:09 +0000

Your blog is very cool and useful, but why you do not insert a raw link to easily print your articles, in a good format? Thanks

By: Fredrik Naumann

Fredrik Naumann — Tue, 18 May 2010 04:23:10 +0000

The above is all true. However, #6 (6) Keeping Better Download Records, Easier Follow-up) has actually become harder lately, as the records no longer show the type of download (high or low res) the client has made. This makes it impossible to see if an image has been downloaded for comp or print, and trusted clients must be contacted to clarify each download they have made, to find out if/how an image was used. In turn making subscribtion based deals more of a hassle than neccesary. The only current description of download type (“Gallery”) is unfortunately not helpful at all. The “Trusted client” is a great tool! But it needs equally great statistics tools to see its full potential.